Our Course will cover the following key information areas:
Module 1 – Introspection. Building on self confidence and presentation.
Module 2 – Skills, Attitudes and African Wisdom
Module 3 – Who is a Customer – the dynamics of customer service
Module 4 – Listening Skills
Module 5 – Effective Negotiations – meeting Customer needs
Module 6 - Conflict Resolution

PLUS: Practical exercises, voice aerobics and role play.

WHO SHOULD ATTEND:
All levels of staff dealing with Customers whether it be face-to-face or as support staff.

WHERE:
On-Site with Client OR at one of our Dedicated training Sites (George, Knysna, Mosselbay)

Training Guide & Certificate of Attendance

Course Date:
tba

Contact:
veronica@4frontconsultants.co.za
Tel: 072 424 4644
Fax: 086 655 1314

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